I started with a reputation analysis, going through the same research journey a customer would, and then I mined the reviews for golden nugget phrases.
I get so many compliments.
Repeated almost word for word by many different reviewers
Every scent smells expensive, lasts all day.
The payoff they are actually buying
I order by the dozens.
They collect a wardrobe of scents, and one bottle is never enough
Within 10 minutes, the entire issue was solved.
Service came up more often than the scent
Where I corrected myselfMy first pass picked up a rating of 2.7 out of 5 from a search summary, which would have changed the whole strategy. I went back and pulled the review site directly, and the real rating was 4.7 out of 5 across thousands of reviews. I check every number at its source now.
I also compared the brand with the biggest competitors. One read as cheap and utilitarian, and another as a mass market discount house, so the premium feel of these bottles became part of the pitch.
The real objections sat in two places. Quality could vary from bottle to bottle, and some customers worried about blind buying. One reviewer said it plainly: "there's a 50% chance I'll hate the smell."